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Share Tickets With Other Zendesks
Today we're announcing Ticket Sharing, a simple way to share support tickets between multiple organizations. A support agent can now seamlessly share a customer support request from their help desk with another organization also using Zendesk, such as a partner or supplier.
Your support team will no longer need to spend time copying and pasting information from a ticket into a separate email. And you'll be able to ensure your customers get the best possible answer in a timely manner because the whole conversation is now documented in your Zendesk.
Register for a live webinar to learn more about ticket sharing.
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Networked Help Desk
Zendesk is a founding member of NetworkedHelpDesk.org, a new open standard for better customer service. The mission is simple: to create a seamless communication stream among multiple partners and suppliers to deliver an awesome customer experience. We're joined by over 15 partners including SugarCRM, NewRelic and Atlassian. In fact, today we're announcing a new beta using this standard with JIRA. |
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Keeping up with today's IT Support
Before you can Love your Help Desk you have to understand it. Join Zendesk and Service Sphere's award winning speaker Chris Dancy on June 23rd for an online event that will redefine not only your use of technology in support but also the very future of support itself.
Register today.
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